Question: Answer the following question include your reference. Define hard and soft technology and give an example. What types of technology might a major hotel chain

Answer the following question include your reference.

  1. Define hard and soft technology and give an example.
  2. What types of technology might a major hotel chain use to enhance the customer experience?
  3. Identify and describe (maximum of one typed page) a service encounter where technology helps create and deliver the service in total or in part. What hard and soft technology most likely is involved?

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