Answer the following question include your reference. Define hard and soft technology and give an example. What
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Question:
Answer the following question include your reference.
- Define hard and soft technology and give an example.
- What types of technology might a major hotel chain use to enhance the customer experience?
- Identify and describe (maximum of one typed page) a service encounter where technology helps create and deliver the service in total or in part. What hard and soft technology most likely is involved?
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