Answer the following questions? 1. List the four steps that shall be focused in managing processes. 2. How is franchising different from strategic alliance? 3. Describe three primary flaws found in a supply chain. 4. List the three important things that companies shall consider in operation management. 5. Describe the difference between upstream collaboration and downstream collaboration. 6. List different types of generic strategies in supply chain with an example. 7. Differentiate between agility and adaptability in supply chain with one example. 8. Why is relationship management important in supply chain? Write three reasons. 9. Write three alignment issues that a firm must address in strategic alignment. 10. List the most commonly used supply chain metrics