Answer the following questions, including an explanation supporting each answer:

1. Which of the following refers to an act of oversight and direction for an organization?
   1. Corporate lawmaking
   2. Centralized control
   3. Organizational direction
   4. Establishing norms
   5. Governance
2. Which analytical tool determines the relative attractiveness of various strategies based on the extent to which key external and internal critical success factors are capitalized upon or improved?
   1. BCG Matrix
   2. SPACE Matrix
   3. SWOT Matrix
   4. IE Matrix
   5. QSPM
3. What of the following is a management issue central to the strategy implementation?
   1. Devising policies
   2. Revising reward and incentive plans
   3. Minimizing resistance to change
   4. Developing an effective human resources function
   5. All of the above
4. Which approach for managing and resolving conflict involves exchanging members of conflicting parties so that each can gain an appreciation of the other's point of view?
   1. Avoidance
   2. Resistance
   3. Compliance
   4. Diffusion
   5. Confrontation