Imagine you work as the membership manager at Arizona Ultimate Health and Fitness Gym. Your job...

   

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Imagine you work as the membership manager at Arizona Ultimate Health and Fitness Gym. Your job includes selling yearly gym memberships to clients who want to improve their physical health by using the club's equipment, fitness classes, and other amenities. Members sign a contract that includes a $50 sign-up fee and a monthly charge of $49.99 for a 1-year period. The fitness contract states that a yearly membership may be canceled only under certain conditions: 1. a member moving more than 40 miles away from the location 2. death of the member 3. military service 4. permanent disability In addition, members have the option to cancel for any reason if they provide a 45-day notice, pay a cancellation fee of $350, and send a certified letter indicating their intent to cancel. When you arrive at work, you find the following letter from gym member Amara Jallow, who just purchased a membership last month. May 15, 20XX Amara Jallow 132 W. Sunrise Street #12 Tempe, AZ 85283 Arizona Ultimate Health and Fitness Gym 13259 N. Adrenaline Avenue Phoenix, AZ 85263 Dear Membership Manager, My name is Amara Jallow, and I signed a 1-year contract with your gym on April 1. I want to cancel my contract effective immediately and receive a refund of what I have already paid because I injured my ankle at my job, and I will not be able to work out for the next 30 days while it is healing. Also, I will be off work during this time so funds are tight with my reduced income and medical expenses. Although I realize that a 45-day notice and a cancellation fee are typically required, I need an exception to this policy because I am unable to use the gym to work out and cannot afford my membership. You can send any refunds owed to my home address. Describing the techniques you would use as the membership manager writing a refusal letter to Amara. Use either the inductive or deductive approach, and explain why this approach is best. Describe the elements and facts you would include and the order in which you would present them. Conduct any research necessary to provide information or options the gym customer might consider and incorporate these alternatives. Imagine you work as the membership manager at Arizona Ultimate Health and Fitness Gym. Your job includes selling yearly gym memberships to clients who want to improve their physical health by using the club's equipment, fitness classes, and other amenities. Members sign a contract that includes a $50 sign-up fee and a monthly charge of $49.99 for a 1-year period. The fitness contract states that a yearly membership may be canceled only under certain conditions: 1. a member moving more than 40 miles away from the location 2. death of the member 3. military service 4. permanent disability In addition, members have the option to cancel for any reason if they provide a 45-day notice, pay a cancellation fee of $350, and send a certified letter indicating their intent to cancel. When you arrive at work, you find the following letter from gym member Amara Jallow, who just purchased a membership last month. May 15, 20XX Amara Jallow 132 W. Sunrise Street #12 Tempe, AZ 85283 Arizona Ultimate Health and Fitness Gym 13259 N. Adrenaline Avenue Phoenix, AZ 85263 Dear Membership Manager, My name is Amara Jallow, and I signed a 1-year contract with your gym on April 1. I want to cancel my contract effective immediately and receive a refund of what I have already paid because I injured my ankle at my job, and I will not be able to work out for the next 30 days while it is healing. Also, I will be off work during this time so funds are tight with my reduced income and medical expenses. Although I realize that a 45-day notice and a cancellation fee are typically required, I need an exception to this policy because I am unable to use the gym to work out and cannot afford my membership. You can send any refunds owed to my home address. Describing the techniques you would use as the membership manager writing a refusal letter to Amara. Use either the inductive or deductive approach, and explain why this approach is best. Describe the elements and facts you would include and the order in which you would present them. Conduct any research necessary to provide information or options the gym customer might consider and incorporate these alternatives.

Answer rating: 100% (QA)

As the membership manager at Arizona Ultimate Health and Fitness Gym I would use the deductive approach to write a refusal letter to Amara Jallow This approach involves stating the refusal upfront and ... View the full answer