Answer the questions in narrative form, using critical analysis skills and using sources to support your ideas.

INCIDENT 1 You're Not a Good Employee Ricardo Balart, director of the recruiting for Sabena Company, asked four employees to evaluate the effectiveness of its employee orienta- Mr. Jameson expressed frustration, saying, "The flexible tion program and make recommendations for improvement. Mr. Balart approach to getting the work done is unacceptable! For years, we always completed our committee assignments together in the con- selected members from different departments: Committee chair Bill ference room." He went a step further by asserting, "Young mothers Jameson, director of the customer service department, Mary Hodge. should never be considered for positions of significant responsibility manager of the accounts receivables department, Maria Diaz, newly because they are unreliable and not serious about their work." Ms. hired staff member in the marketing department, and Enza Peroni, Diaz, visibly upset by Mr. Jameson's comment, instructed him to payroll clerk. (It just so happened that Ms. Hodge and Mr. Jameson review the company's telecommuting policy. His response: "That were Baby Boomers, Ms. Diaz was a member of Generation X, and Ms. policy does nothing other than permit young employees to work Peroni was a member of Generation Y.) only when they feel like it and for women with children to work less The committee got off to a rocky start, in part, because members than others." disagreed about where and when to get the work done. Mr. Jameson called for a face-to-face meeting in the conference room and got the Questions following reactions: Ms. Hodge asked for the time and place of the 3-23. Do you agree with Mr. Jameson's approach to addressing the meeting as well as what she should prepare in advance of the meet- situation? Discuss ing. Ms. Diaz and Ms. Peroni were of the same mind, disagreeing with 3-24. What actions should Mr. Jameson have taken to avoid his cur- the need to meet face-to-face. Ms. Diaz commented, "It's difficult to rent predicament? anticipate whether I will be working in the office or from home on a 3-25. What might occur if Mr. Jameson tells Ms. Diaz's supervisor that she is an unreliable employee? particular day because my child care arrangements are unpredictable." She went on to say, "Let's get this done over e-mail