answer those question

True/ False:

1. True/ False: Successful Operations Management will assist the organization in lowering costs, efficiently developing products/ outputs that ensure the long term sustainability of the organization.

2. True/ False: Cost, Scope & Materials are the 3 most critical parts of managing a project.

3. True/False: A Contract is an agreement between two or more parties.

4. True/ False: All organizations, including service firms such as banks and hospitals, have a production/ operations function.

5. True/ False: Operations management is the set of activities that creates value in the form of goods and services by transforming inputs into outputs.

6. True/ False: An organizations strategy is the purpose or rationale for its existence.

7. True/ False: To create goods and services, all organizations perform three functions. These include: Marketing, Production/ Operations, and Finance/ Accounting.

8. True/ False: The role of a project manager is to ensure that the project is on time, over budget and under control.

9. True/ False: Strategy is the external message an organization denotes to show the organization and its clients/ stakeholders where they are going and what they contribute to society.

10. True/ False: Standard Interviews are the most succinct type of interview tactics to use when you want to quantify if the candidate is the best behavioral/ cultural fit.

11. True/ False: Layoffs are typically triggered by downsizing, financial need, restructuring or elimination of roles.
12. True/ False: A performance plan is designed as a mechanism for the manager to legally gear up to terminate an employee

Multiple Choice:

1. Which of the following are the primary functions of all organizations?
   1. Production/ operations, marketing and HR
   2. Marketing, HR, and finance/ accounting
   3. Sales, quality control and production/ operations
   4. Marketing, production/ operations and finance / accounting
   5. Research & Development, finance/ accounting/ purchasing

2. Which of the following is NOT one of the 10 strategic operations management decisions?
   1. Layout strategy
   2. Maintenance
   3. Process and capacity design
   4. Mass customization
   5. Supply chain management

3. The phases of project management are:
   1. Planning, Scheduling and controlling
   2. Planning, programming, budgeting
   3. Planning, organizing, staffing, leading and controlling
   4. Gantt, CPM, Pert

4. _____________is a prequalification state of the procurement process and often utilized to identify the most qualified vendor.
   1. RFQ
   2. RFI
   3. Contract
   4. RFP

5. The four (4) elements of any and all contracts are:
   1. Agreement, connection, consideration, signature
   2. Hand shake, acceptance, signatures & money
   3. Offer, consideration, acceptance, mutuality

6. The management of all actions AFTER the award of any contract that must be taken to ensure compliance is called ________________
   1. Contract Administration
   2. Contract Management
   3. Contract Compliance

7. What are some of the factors companies must consider when choosing their next locations?
   1. Risk, Costs, Culture, Proximity to Markets & Competitors
   2. Size of facility, design of new location, Customer proximity
   3. Competitor location, cost, customer and supplier locations
8. What are the various types of layouts an organization can have:
   1. Office, Retail Warehouse, Fixed
   2. Product, Fixed, Customer, Retail
   3. Product, work cell, process, Lighting

9. When materials are moved directly from receiving to shipping and not placed into storage is called: ________
   1. Amazon
   2. Speed Shipping
   3. Cross Docking
   4. Assembly line

10. Who developed the 14 points for implementing quality improvement?
    1. Ford
    2. Six Sigma
    3. Deming
    4. Just in Time

Fill in Blank:

1. ________________________________ is the set of activities that creates value in the form of goods and services by transforming inputs into outputs.

2. Starbucks stopped requiring signatures on credit card purchases under $25 in an attempt to reduce _______________________________.

3. ________________________________________________ is the total of all outputs produced by the transformation process divided by the total of the inputs

4. ___________________________________________is the stage in product life cycle at which it is a poor time to change quality, but it is the best time for revenue.

5. The three phases of project management are _____________________, _________________________, ___________________________.

6. The 10 strategic decisions of operations management include: product design, quality, Process, location layout, supply chain management, human resources, ___________________________________, scheduling and maintenance.

7. There are two approaches to forecasting: one is Qualitative which is subjective and the other is _________________________________based on numbers.

8. A_________________ is a sequence of unique, complex and connected activities having one goal or purpose that must be completed by a specific time within budget and according to specification. (Project)

9. __________________, ____________________, ___________________are three types of product strategies organizations can use when launching a new product or good.

10. ____________________ tells the organization and its customers where the organization is going. It defines the purpose of the organization and identifies the why and what does the organization contribute to society. It also provides focus and boundaries for the organization to operate in.

11. _______________happens when a poorly performing employee is asked to leave the organization and that persons role is subsequently backfilled.

12. ______________________= is an offer made by the employer to the employee for a $$ in exchange for an agreement by the employee to waive their right to bring a lawsuit for wrongful termination.

13. ________________This type of interview is designed to focus on the past so you can identify & predict future behavior.

14. ___________________ is a plan an employee gets put on when their performance has suffered and is designed to help them work at the level their boss or employer wants or needs then to rather than firing then.
15. A________________ is a Buyer generated document that authorizes a purchase transaction. When accepted by the Seller it becomes a binding contract.

Word Bank
Quantitiave	Location Layout	Single Factor	Cost
Response	Real Estate	Multi factor	Qualitative
Inventory	Outsourcing	Operations Management	Mission
Strategy	Maturity	Production	Planning
Scheduling	Growth	Creation	Implementation
Controlling	Decline	Project	Customers
Monitoring	Introduction	Differentiation	IFM
Termination	Layoffs	Severance Agreement	Performance Plan
PO

Short / Problem Solve

1. Define Operations Management. (Your definition should accommodate both manufacturing and service operations)

2. What are the reasons to globalize?

3. What are the key procurement terms and explain what they are and how/when they are used by giving examples.

4. What is the difference between a firms mission and its strategy? (a firms mission is the purpose or rationale for its existence whereas a firms strategy is how it achieves the mission and goals.

5. What are the 6 Universal Objectives of Operations Management and explain what each objective means.

6. Name the 7 Steps in forecasting:

1. You have an under performing employee who is continually late to work and often has to take personal calls during the day. This has been going on for several months despite the fact that prior to this your employee was a high rated staff member. They seem distracted and have missed some critical deadlines. Your senior leadership is calling for immediate action and a resolution to this behavior.

Explain in detail what steps you would take to meet the obligations of senior leadership while also supporting your employee and why you took those steps.