Question: answer using nike running shoes as the product 1.Evaluate the opportunity to utilize service as an important differentiator. 2. Employ a service-profit chain approach to

answer using nike running shoes as the product

1.Evaluate the opportunity to utilize service as an important differentiator.

2. Employ a service-profit chain approach to identify people and operational aspects of your plan to support service differentiation.

3. Develop specific action plans and metrics in support of your service differentiation approach.

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