Question: Appendix B Case Study Jen and Carl are the manager and co-manager of a business. Benefits are being restructured. The company will need to either

Appendix B Case Study

Jen and Carl are the manager and co-manager of a business. Benefits are being restructured. The company will need to either reduce paid vacation time for all employees by one week -or- begin charging a fee for using the (previously free) onsite daycare.

Jen would like to keep the vacation time for all employees. Carl does not agree. She needs to present her position to HR in one week.

In your own words:

  • Compare and contrast Kilmann's Five Responses to Conflict Situations. Evaluate strengths and weakness of each.
  • Analyze the main conflict seen in the provided case study.
  • Considering the provided case study, evaluate which of the Five Responses to Conflict Situations would be most effective for Jen to use. Explain why.
  • Considering the provided case study, evaluate which of the Five Responses would be least effective for Jen to use. Explain why.

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