Appendix Cprovides 4 role descriptions for use in task 2. Task 1 For this part of the assessment you are in the role of Project Manager . You have read the case study, now following the ITIL ITSM model, you must use the information and template provided in Appendix B to produce a project plan for implementation which outlines the following: 1 - Introduction 1.1 - Scope 1.2 - Purpose and Objectives 2 - Tasks and milestones 3 - Resources required 4 - Risks. Mitigation and Issues 4.1 - Risks Identified 4.2 - Mitigation of Risks 4.3 - Issues Identified 5 - Plan Details 6 - Scheduling 7 - Communications plan 8 - Sign of Guidance of 1000 - 1500 words