Applied Case Study

ira Sermanissian is the human resources director for a manufacturer of airline parts in Montreal. The environment of the company is one of high stress, due in part to the necessity to produce parts with no errors. Because the company operates in a "just$-$in$-$time" environment, there is no inventory and the parts not only must be perfect, they must be produced on demand. This need for precision and timeliness, has

resulted in an environment that some employees compare to that of brain surgery. As a result of this tension, Sermanissian realized that she needed to take steps to ensure that stress would not affect the physical and psychological health of the firm's employees.

Ifyou were Sermanissian, what would you do to help prevent the effects of stress? If If stress is not reduced, what are the potential

consequences for the employees and for the organization?

After reading about the Stress Games she introduced, what are your thoughts?

To find out how Sermanissian prepared her employees for stress, use the link found on your text webpage.