Apply a business process modeling to a simple process (use the correct format and shapes):

• A Customer files an online complaint with the help desk about their software not working
• The help desk receives the complaint and does initial analysis using the customer database to determine if the customer is a registered user. If they are not a registered user the help desk must notify the customer it is a charge to assist. They are a registered user, the help desk must check to see if this is the first complaint or is this a follow on complaint. If is a follow-on complaint, what other information in the database is available.
• The help desk should try to resolve the issue
• Is it a known issue with the software or not
• If the issue is known or if the help desk can resolve the issue they report the solution to the customer.
• If the help desk cannot resolve the issue they should escalate the case to Engineering
• Engineering will analyze and work to fix the issue,

• If it is a defect they will develop a patch to fix
• If it is working as it is supposed and it is determined the customer is trying to do something with the software that was not supposed to do.
  • They will notify the help desk who will provide the answers to the customer

The help desk will find send a satisfaction survey to the customer