APPLY THE $3-$STEP PROBLEM$-$SOLVING APPROACH TO OB

STEP $1$: Define the problem.

A$.$ Look first at the Outcome box of the Organizing Framework in Figure $2\mathrm{.}4$ to identify the important problem$($s$)$ in this

case. Remember that a problem is a gap between a desired and a current state. State your problem as a gap, and be sure

to consider problems at all three levels. If more than one desired outcome is not being accomplished, decide which one is

most important and focus on it for steps $2$ and $3.$

B$.$ Cases have protagonists $($key players$),$ and problems are generally viewed from a particular protagonist's perspective. You

need to determine from whose perspective$-$employee, manager, team, or the organization$-$you're defining the problem.

C$.$ Use details in the case to identify the key problem. Don't assume, infer, or create problems that are not included in the

case.

D$.$ To refine your choice, ask yourself, Why is this a problem? Answering this question helps refine and focus your thinking.

Focus on topics in the current chapter, because we generally select cases that illustrate concepts in the current chapter.