Apply Your Knowledge The PowerPoint presentation addressed different ways that Business Analysts can secure more information and knowledge in order to identify problems. You now know that Business Analysts can conduct observations, interviews, and surveys (all of which will be explained in much greater detail in one of your upcoming courses). In this class, I want you to focus on finding the root cause of issues by applying the 5 Why's Technique and the Fish Bone Diagram. You will read over the following scenarios and try to find the true problem of each issue. I chose fairly well-known issues that you probably have some background on. If not, you'll probably need to do a bit of research to complete these activities. 5 Why's Technique: 1) The sinking of the Titanic. Why did it sink? 2) In 1992, Stella Liebeck accidentally dumped a cup of McDonald's coffee in her lap and suffered burns. She eventually filed a lawsuit against McDonald's. What was the true cause of her burns? Fish Bone Diagram: 1) Smoking - Why do people start? 2) Hindenburg crash - What caused the fire