Apply your Understanding

SHOPIFY RUNNING CASE CONTINUED LEARNING AS A PATH TO SUCCESS Shopify emphasizes hard work and learning as the path to success at the company. One reviewer, who has worked at Shopify for more than a year, notes on Glassdoor, Shopity is a great place to learn and grow you will experience situa- tions that are challenging and exciting. However, the same reviewer also notes. "Communication between leadership and workers needs to be ironed out. There's a lack of training resources available to teach new leads Without the neces sary training, Shoplly's employees will not be able to achieve their performance goals. Another reviewer describes Shoplfy's commitment to developing a learning culture. The reviewer observes that "Ive learned more than I thought I would, and developed professional and personaly more than any other obl've had You get the opportunity to work with a diverse group of colleagues who all bring something to the table 'Guru' is a critical role at Shopify, Gurus are Shopify's front-line support, they provide the point of contact for merchants on a day-to-day basis. They support shop owners and communicate through various means such as e-mails, phones, and chats. Gurus need to be resources Gurus are placed in Squads Squads are teams of 10 people that work the same shifts Gurus learn that being a guru sa stepping stone position but according to another Glass door reviewer. Tot is next) to impossible to get promoted within the company--the bottlenecks at every position are astounding. SOURCES pey, Guro 101 --Aboutile dolapperbohong gav 20-tie- icon. Sper 21, 2016. Cet home.de Reiseply friews ES75933_2.and he/www.plendore Sehen Pessed September 21, 2018 Apply Your Understanding 1. How important is the Guru role to Shopify's mission 2. How could Shopify use the goal-setting process to the performance? 3. Why is training so important for effective performance management? 270