Question: Applying the KANO model to the check - in process at a hotel, which of the following ideas would you consider an Excitement Need? Shortening
Applying the KANO model to the checkin process at a hotel, which of the following ideas would you consider an "Excitement Need"?
Shortening the checkin process by
Having a small bottle of beer from a nearby microbrewery as a welcome gift.
Automatically applying frequent traveler points to your account.
Have your credit card for incidentals already on file.
Have sufficient toilet paper in your bathroom upon arrival.
Stacking your minibar based on the items you consumed the last time you stayed in the hotel.
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