Question: Applying the KANO model to the check - in process at a hotel, which of the following ideas would you consider an Excitement Need? Having
Applying the KANO model to the checkin process at a hotel, which of the following ideas would you consider an "Excitement Need"?
Having a small bottle of beer from a nearby microbrewery as a welcome gift.
Have your credit card for incidentals already on file.
Shortening the checkin process by
Stacking your minibar based on the items you consumed the last time you stayed in the hotel.
Have sufficient toilet paper in your bathroom upon arrival.
Automatically applying frequent traveler points to your account.
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