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Employee Performance

In the last period more performance ratings of 'good' or 'excellent' have been achieved than in any other. Furthermore, more employees have met or exceeded their individual targets than in previous reviews. The main objective in the next period will be to sustain levels of performance despite increased targets.

Customer Feedback

The number of customer complaints received has reduced dramatically in the last period reflecting overall improvements in staff performance. Customers have benefited from a more attentive service and loyalty incentives providing them with excellent value without sacrificing quality.

Which one of the following issues is not discussed in the "Customer Feedback" passage?

Improvements in staff performance

The attentiveness of service

The quantity of customer purchases

Attempts to improve customer loyalty

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