are being asked to create a word-processed document that you will format as a business email. You will need to write in response to the following situation: You are the manager of the Great Buys electronics store. A customer named Karen Smythe-Jones has sent you an email saying that she dropped the cell phone she purchased at your store last week and that she wants you provide her a replacement. The warranty for the phone explicitly states that the company is not responsible for physical or liquid damage due to the customer's handling of the device. Write an adjustment email refusing the customer's claim