Question: Ari, a purchasing agent for a hospital, finds several items missing from a shipment that the hospital received from one of its suppliers. He speaks

Ari, a purchasing agent for a hospital, finds several items missing from a shipment that the hospital received from one of its suppliers. He speaks with a customer service representative who is very friendly and helpful. Ari calls the supplier again the next day but speaks with a different customer service representative who is not as friendly. Which of the following is most likely the problem with the customer service provided by the supplier?

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