Arrival Rate = 1/50 = 0.02 calls hour. Service Rate= 1 hour (travel time) + 1.5 hour
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Question:
Arrival Rate = 1/50 = 0.02 calls hour.
Service Rate= 1 hour (travel time) + 1.5 hour (repair time) =2.5 hours
With m = 1/ 2.5 = 0.4 hours per customers
** PLEASE SHOW HOW TO DO EQUATION **
OEI is satisfied that one service technician can handle the 10 existing customers. Use a waiting line model to determine the following information:
(d) average time a customer waits until the service technician arrives, (e) average time a customer waits until the machine is back in operation,
(f) probability that a customer will have to wait more than one hour for the service technician to arrive, and
(g) the total cost per hour for the service operation.
Related Book For
Spreadsheet Modeling & Decision Analysis A Practical Introduction to Management Science
ISBN: 978-0324656633
5th edition
Authors: Cliff T. Ragsdale
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