Article report.

Please help summarizing the article and writing 4 pages.

Reports should be about 4 single-spaced pages in length and should include: 1. A summary of the article (maximum of one page). 2. At least one example of applications in the travel and hospitality industry that are not mentioned in the article (about one page). 3. Your assessment of the applicability of the concepts in the article to service management in the travel and hospitality industry (about one and half pages). 4. Your conclusions (about half page). A research approach to training: A case study of mystery guest methodology Denise N. Anderson, David L. Groves, Julie Lengfelder, Dallen Timothy Research output: Contribution to journal , Article > peer-review (2) Fingerprint Abstract Tests and analyzes a total quality management (TQM) methodology known as the mystery guest approach. The method involved the development of a research-based approach to employee training by involving employees in the problem-solving and strategic planning process. In this case study university student subjects were asked to participate in a focus group format which utilized the critical incidents, importance/performance analysis and planning effectiveness evaluation technique. Participants were organized to take a trip from Bowling Green, Ohio to Quebec City, Quebec with the itinerary including four major points of interest along the way and five on the return. Each point of interest was evaluated as a tourism experience for families. Findings revealed that participants developed their problem-solving skills and improved their decision-making abilities. It became apparent to the researchers that a research approach in training has the potential to be used in organizations to build employee loyalty, understanding and confidence