Question: Artificial Intelligence ( AI ) play a significant role in revolutionize business industry across various domains. AI has the ability to mimic human resources to

Artificial Intelligence (AI) play a significant role in revolutionize business industry across various domains. AI has the ability to mimic human resources to create efficiency specifically in e-commerce.
4.1 Explain several sectors of e-commerce where AI can replace humans in the operations for better communication productivity. (4 marks)
4.2 Analyze how AI can mimic humans using Natural Language Process, Emotion Recognition, Sentiment Analysis, Speech Recognition and Smart Replies. (6 marks)

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