Question: As a casual observer, you noticed that on average there will be a student entering the UGO every 20 minutes. There is only one staff,

As a casual observer, you noticed that on averageAs a casual observer, you noticed that on averageAs a casual observer, you noticed that on average

As a casual observer, you noticed that on average there will be a student entering the UGO every 20 minutes. There is only one staff, Ms. Lee, at the front desk. On average, it takes her 5 minutes to serve every arrival. Assuming student arrival rate follows a Poisson distribution and service time follows an Exponential distribution. Answer the following two questions. Now assuming that the office hired one more staff to help Ms. Lee out. Both the inter-arrival time and service time are exponentially distributed and students only form one queue. Question 5 3 pts Under this new scenario where there are two staff working, on average, how many students in total would you expect to see at UGO? Round answer to two decimal places. Question 6 2 pts Under this new scenario, what would be the average total time ( in hours) a student should expect to spend at UGO? Round answer to two decimal places

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