As a consultant to Craig Brown, perform whatever analysis and make recommendations you deem appropriate. Support your recommendations with a detailed action plan.

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As Craig Brown walked off the tennis court after his regular Saturday morning doubles round robin in April 2022, there was more on his mind than his hard-fought victory on the court. The COVID-19 pandemic had changed much about the way Agilus Work Solutions (Agilus) operated. As chief executive officer (CEO), Brown contemplated the positive and negative impacts that these forced operational changes had had on the overall effectiveness of the organization. Perhaps the largest of these forced changes was the move to remote work for all Agilus employees. With the pandemic (hopefully) in retreat, Brown was contemplating a potential move back to Agilus's physical office spaces for the company's employees. Whatever plan he chose, he knew it would have to be implemented fairly and seamlessly. Additionally, a strong rationale for the decision would need to be communicated to employees, many of whom had conflicting desires and viewpoints. AGILUS WORK SOLUTIONS Founded in 1976, Agilus had grown and evolved to become one of the largest employment service firms in Canada. The company provided employment placement (recruiting) services alongside temporary and contract staffing and a variety of other ancillary services. Agilus had particular expertise and experience in providing these services within the engineering, information technology (IT), professional, and light industrial sectors. As of 2022, Agilus operated fourteen branches from coast to coast with approximately two hundred employees (see Exhibit 1). CRAIG BROWN Brown had become CEO of the newly rebranded Agilus in 2019, after leading one of three specialized brands that had merged under the new Agilus umbrella. Brown had previously held senior management roles at a variety of other leading employment services firms and had more than twenty years of experience in the industry. He held a master of business administration degree from the University of Calgary as well as a bachelor of science degree in aquatic science from the University of British Columbia. He was looking forward to continuing to grow Agilus within a dynamic, ever-changing environment. 1 The light industrial sector included a wide variety of roles in manufacturing, warehousing, supply chain, and logistics.