As a coordinator, developing individual plans for your clients should always involve collaboration them. These collaborations are only successful if both parties share mutual respect and positive regard. As a coordinator, you must take a leadership role, making sure you establish and maintain appropriate working relationships with your clients, as well as others involved in their care. A vital part of the service delivery process is planning. In order for the planning process to progress smoothly and to be as effective as possible, it is important for you to be thoroughly prepared. This will mean taking into consideration your client and their life stage and needs. Youll also need to work with them to explain practicalities of the care plan and liaise with the assessor of the persons requirements prior to the planning session the purpose of planning, what options they have and which might be most appropriate. Youll need to find out who else needs to be involved in the process, who the person wants involved, and ensure that all stakeholders have the information they need and that the practicalities of the process are organised. In this activity, we will follow two care workers at Fairy Bower Residential Care. Sarina has the role of supervisor within the facility and Jonas is one of her care workers. Both Sarina and Jonas are required to work with clients at the facility and within their own homes.

1. It is important for Sarina to support her clients interests, rights and decision-making. One way to achieve this is to provide them with clear, accurate and current information about the services that Fairy Bower provides, as well as other services that are available.

Provide an example of how providing information about services can support:

Client Interests

Client rights

Client decision making