As a manager, it is important to understand your organization$$s goals and plans. The purpose of planning is to set a goal and then an action plan. This activity focuses on an organization$$s goal setting. A goal is a specific commitment to achieve a measurable result within a stated period. Goals can be long$-$term $($strategic$)$ and short$-$term $($tactical and operational$).$ A strategic goal spans $15$years and focuses on achieving the strategies identified in a company$$s strategic plan. Tactical and operational goals are short$-$term goals that span $12$ months and are connected to the means$-$end chain.

The goal of this exercise is to demonstrate your understanding of strategic, tactical, and operational goals in an organization.

This exercise explores the fictional company, Happy Supermarket. Happy Supermarket, founded by Gary and Patricia Solomon, is a top$-$rated, privately$-$owned grocery store with $524$ stores in the United States. Its stores offer high$-$quality food products and services and have great customer service ratings. Review the different management scenarios on strategic, tactical, and operational goals and select the best answer choice to each question.