Question: As a manager, you're examining the link between employee morale and customer satisfaction. You currently have data on: Customer Satisfaction: Average customer satisfaction ratings on
As a manager, you're examining the link between employee morale and customer satisfaction. You currently have data on:
Customer Satisfaction: Average customer satisfaction ratings on a scale.
Employee Morale: Scores from internal surveys measuring employee morale higher scores mean higher morale
However, you realize that the condition of the store might influence both customer satisfaction and employee morale. Employees might have lower morale if the store is old, dirty, or poorly maintained, and this could indirectly affect customer satisfaction. Suppose that your team could gather data on StoreCondition a composite index of store condition higher scores mean better condition If you added StoreCondition as a control in regression model
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