As a project manager for Office Green, your job includes working with the operations team to develop and implement an Operations and Training plan. Your team will use this plan for ongoing maintenance of the Plant Pals service. It will take six months to fully implement all protocols, including setting up operational tools, putting delivery processes in place, and training employees. The project will begin before the Plant Pals launch and extend beyond it. The Operations team is responsible for managing the organization's day-to-day business so that it continues to run smoothly. Operations provides resources to other departments, ensures consistency, and maintains the company's profitability. The Chief Operations Officer (COO) typically leads the Operations team and works closely with other divisions, such as Sales, Client Services, Human Resources, Information Technology (IT), as well as the project manager. Developing the Operations and Training plan marks a new stage of the project, with its own set of goals and deliverables. After assessing the requirements for the plan you determine three major milestones