Question: As a supervisor or lead in a customer/client-oriented role, how was time allocated during a typical workday at a call center (e.g., among supervisory/lead responsibilities,

As a supervisor or lead in a customer/client-oriented role, how was time allocated during a typical workday at a call center (e.g., among supervisory/lead responsibilities, personally handling inbound/outbound calls or other responsibilities similar to those your team performed, administrative or other activities)?

a) If you were a supervisor or lead in a customer/client-oriented role, how was your time allocated during a typical workday (@.9., among supervisory/lead responsibilities, personally handling inbound/ outbound calls or other responsibilities similar to those your team performed, administrative or other activities)

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