As a system design and development project comes to a close and the new system is implemented, end users need training and hands-on experience with the system to become adept at its use and capabilities. Training content can be provided using a variety of mediums. Written materials, interactive or video instruction, or a combination of many different approaches can be integrated into a comprehensive user training package for a new system.

To Prepare for This Assignment

1. Conduct research about different types of user training and support in the context of a new system implementation.
2. Develop a user training and user support plan that would be most effective in the context of the case study and justify your suggestions.
3. Summarize the user training and support plans in a memo to the project manager.
4. The memo should be 2- to 4-pages in length.