As an HR generalist in a unionized hospital, you are asked by a line manager to establish a diagnosis for a serious conflict that has arisen within a department. The supervisor notes the nurses, allied workers and physicians are showing signs of a poor working environment. The supervisor has been with the hospital in her role for 10 years and is finding this situation intolerable. She is frustrated and simply wants people to get along like her previous team did in another hospital where she used to work. Based on the knowledge you have gained from the lectures of this course so far, how will you proceed to assist this line manager?
Instructions:
Prepare your recommendations (work plan) to help the manager respond to this issue. You should identify the issues that need to be addressed along with the strategies/activities you believe will help resolve each issue. Ensure you identify who should be involved in each activity.
Question #1
What advice will you give the manager in terms of her frustration with this team?

Answer rating: 100% (QA)

As an HR generalist I would advise the manager to approach the situation with patience and understanding Frustration is a natural response to a confli... View the full answer