Question: As Customer Satisfaction Manager for a large restaurant chain, you randomly survey 520 customers and find that 91 of those customers were dissatisfied with their

As Customer Satisfaction Manager for a large restaurant chain, you randomly survey 520 customers and

find that 91 of those customers were "dissatisfied" with their meals.

Question: Now suppose that, in the restaurant industry, rates of customer dissatisfaction of 15% are normal.

Based on your customer survey results, do you have reason to be concerned about your rate of

customer dissatisfaction?

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