Question: As discussed previously, one common method of measuring customer satisfaction in healthcare involves conducting a survey. Figure 7.11, found on page 136, shows a survey

As discussed previously, one common method of measuring customer satisfaction in healthcare involves conducting a survey. Figure 7.11, found on page 136, shows a survey that was used in a healthcare organization. Compare this survey against the criteria listed in the preceding discussion of survey design, giving careful consideration to factors such as format, wording and appearance, recommend appropriate changes to improve the survey

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