Question: As illustrated in the case study above, in 1 9 9 7 the Department of Public Service and Administration recognized the need for an ethos

As illustrated in the case study above, in 1997 the Department of Public Service and Administration recognized the need for
an ethos of service delivery and launched the Batho Pele initiative.
Examine at least FOUR principles of the Batho Pele in relation to public service delivery

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