Question: As the company completes its internal changes and structures to implement TQM, create a matrix that shows how ISO 9000 fits into the broader concept

As the company completes its internal changes and structures to implement TQM, create a matrix that shows how ISO 9000 fits into the broader concept of quality management. Describe how the use of statistical tools and the whole concept of process improvement, problem solving by the rank and file, and empowermentin short, the total quality culturerepresents a profound change from the way things have been done in the past. Select one statistical tool and explain how it could be used to the companys benefit.

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