As the firm w ent through this major transform a

tion, many questions wentthrough the minds of $3$M

managers,

$1.$ What will be the benefits, costs, and risks of the

Six Sigma program, and how will they be tracked

and reported?

$2.$ How should the various functional areas In the

organization be included in the Six Sigma initia

tive, and what role should senior and middle

management play In this change Initiative?

$3.$ What role should Six Sigma play in corporate

strategy?

$4.$ What are the human resource implications for de

ploying Six Sigma $($e$.$g$.$f employee selection, roles,

organization structure, reward systems$)?$

$5.$ How wilt Six Sigma affect the innovative culture

at $3$M$,$ and Is Six Sigma enough?