As the manager of this hotel, it is my responsibility to ensure that all staff members are
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As the manager of this hotel, it is my responsibility to ensure that all staff members are properly trained in customer service and complaint resolution.
What happens when upper management does not understand this concept? In other words, what type of employee behavior results from the lack of commitment from upper management?
Related Book For
Auditing An International Approach
ISBN: 978-0071051415
6th edition
Authors: Wally J. Smieliauskas, Kathryn Bewley
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