As you arrive on$-$site to fix an issue, you are met by a frantic employee who immediately details how critical the issue is and how important it is to fix it as quickly as possible. Having seen this same issue many times, you say to the customer, "Stop worrying. I know what I$\text{'}$m doing."

Which of the following professionalism principles are you failing to follow?

Maintain a positive attitude.

Avoid dismissing customer problems.

Avoid an argument with the customer.

Avoid being judgmental.