Question: As you learned by reading Why Satisfied Customers Defect, the best type of satisfied customer - one that share's his / her positive experiences with

As you learned by reading "Why Satisfied Customers Defect," the best type of satisfied customer - one that share's his/her positive experiences with others - a firm can have is formally known as?
a "convinced customer"
an apostle
a loyalist
a "convinced client"
As you learned by reading "Why Satisfied Customers Defect," the best

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