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Question 3 (4 points) Quest Diagnostics performs different types of blood tests. Historical data showed that the average number of blood tests ordered by doctors per patient was 1.78. Last month, 1540 patients were randomly sampled, and it was found that 18 blood tests were not performed correctly (e.g., wrong procedure used, wrong chemical used, etc.). What was the value of errors per million opportunities (epmo) for Quest Diagnostics last month? Please take up to seven decimal point in your calculations. [Select the appropriate range in which your answer falls.] Less than or equal to 4000 More than 4000 but less than or equal to 5000 More than 5000 but less than or equal to 6000 More than 6000 but less than or equal to 7000 More than 7000 Question 4 (4 points) Which one of the following phases of the DMAIC methodology focuses on establishing and maintaining new standards and procedures? Analyze Control Define Improve Measure Question 5 (4 points) In a typical control chart, the distance between the UCL and LCL is Six standard deviations Two standard deviations Three standard deviations Four standard deviations Which one of the following statements is false regarding a SIPOC diagram? It is a very detailed process map. It is best to start with major activities and then work backward toward the supplier and forward toward the customer to create this process map. The letter 'P' in the acronym SIPOC stands for Process. The letter 'O' in the acronym SIPOC stands for Outputs. The letter l' in the acronym SIPOC stands for Inputs. Question 7 (4 points) defines quality as fitness for use? Joseph Juran Philip Crosby Walter Shewhart Frederick Taylor Edward Deming Question 8 (4 points) Which one of the following is not true regarding a kaizen event? It is done over a short time period and not on a part-time basis. Changes cannot be implemented on the spot. A team or department throws all its resources into an improvement project. It is an intense and rapid improvement process. Employees from all relevant areas are involved in the process. Question 9 (4 points) Which one of the following quality gurus asked the management to eliminate work standards that prescribed numerical quotas? Joseph Juran Edward Deming Philip Crosby Question 10 (4 points) One of the principal tools used in lean production includes the 5Ss. Which one of the following is not included in 5SS