-ase Study \#1 - How Many Calls Does it Take to Change a Lightbulb? he phone was ringing. Again. The tonal buzz was insistent and, at 5:15 PM., was not likely to be good news for Abel Wallington, the director of engineering tor otel. Recently, Maia Bounacas, the general manager, had asked him to detail the benefits the property had been experiencing since installing a new computen tanagement system. A sister property was considering installing the same system and Abel wanted to help them make the most of at. e picked up the phone and had barely gotten out his greeting when the strident voice of Daphne Remonstra, the front office manager, interrupted him. IIs any bel, what is going on in your department? This is the fourth time this week that we're sitting on forty-eight out-of-order rooms right before the height of ny ch onvention coming in and they're all going to be sitting in the lobby waiting for rooms. Our coat-check room is full of luggage and cur beil attendants can barely. bel clicked onto the work order system, grateful that the system put the status of all work orders at the tips of his fingers. "I couldnit have done this six months of course, six months ago, we weren't having these problems." He quickly sorted the work orders and saw that thirty-nine of the fortyeeight out-of-order room ght bulbs and that his only electrician was currently working on them. "We should be getting them in pretty quickly, Daphno," he said. 'But you know Maia has urned-out light bulbs and won't let us reloase a room until they're changed." "What i know is that I've got to comp drinks for a lobbyetull of weary travelersi" bi he phone down. bef sighed and set aside his teport to go help his skeletal evening staff replace light bulbs and get the rooms backinto ordet more quickly. Ninety minutes latef; thice with his swing shift engineer, Vernon. "I dunno, boss. Vernon saild as he shrugged into his jacket and punched his passcode into the system to clock out. "n wful common. It's slow for hours and then we gat p a ammed with more work orders than we calf fucn before checkin time. Sure would by ofice it we could get th he day," "That it would," Abel agreed. "Have a good fight and Ill see you tomorrow," He weat into his office and pulled up his report agaift, The inainterance. Sol trendants to cail in requests directly to the wark order system. The system then genetated a work order, priontited it, and sent it to the pager that racnyeg nee arried. What is the main problem in this situation? 2 points How should the hotel address the problem? 2 points How does a computerized work order system benefit the hotel