Asheville City Council officially established an independent review committee Tuesday night to look into what caused recent

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Asheville City Council officially established an independent review committee Tuesday night to look into what caused recent water outages and what needs to happen to prevent them from happening again. Thousands of customers were without water from Dec. 24 through Jan. 4, when Asheville's southern and western regions experienced major outages. The problems began with temperatures plunging to zero on the morning of Dec. 24, 2022. Water coming into the settling basins at the Mills River intake froze, taking the facility offline and breaking a number of water lines across the system. The purpose of the committee is to review the outages and provide a comprehensive account of what happened. That will include assessing the city's operational and emergency response and communication efforts and reviewing what changes should be made to the infrastructure. The committee will consist of nine members: 2 residential water customers, 1 commercial water customer, 1 emergency response professional/ disaster specialist, 2 communications professionals, 3 subject matter experts in public water systems. Two of the appointments will be made by Buncombe County commissioners. While the committee was just established Tuesday, the city said some work has already begun. Assistant City Manager Ben Woody said city leaders have been a risk of severe water outages happening again. en working to minimize the "Staff has already begun the process of replacing sealing and closing and doing more to these components and pieces of equipment to ensure that they can maintain heat and prevent moisture intrusion," Woody explained. City Manager Debra Campbell said that while city leaders have heard that people do not think the city has been investing in infrastructure, $72.8 million has been allocated for investments in the Water Capital Improvement Plan. Still, many residents at Tuesday's meeting were skeptical. One resident said she wasn't sure she trusted the idea of a review committee because it seems committee recommendations are often pushed to the side. She hopes that won't be the case in this situation. Now that the committee has been established, the council w Jan. 24 meeting. The county will appoint its members at its Feb. 7 meeting. ill appoint members 30 days from the establishment of the committee, it will be expected to provide an analysis and share updates with the council. The first update from the committee is expected to be presented to the city council before the end of March. Council member Kim Roney raised the question of what will happen in the meantime, as the city will likely see freezing temperatures again. Woody said he is confident that outages like the ones in December and earlier this month won't happen again. Following the first update in March, the committee will then be expected to have a final written report and be ready to present it to the council by the middle of May.

1. Identify all of the stakeholders in the article.

2.Critique the organization's strategy to examine the problem as it is described in the article. Using what you have learned from your readings, what did they do correctly?

3. Do you think the major problems in the organization are transformational or transactional? Explain your answer.

4. What factors may be impacting people's attitudes toward the organization's approach? Is there anything the organization could do to change those attitudes?