Question: Asking questions about the current process in the hope that it will lead to important insights about why the current process isn't working as well

Asking questions about the current process in the hope that it will lead to important insights about why the current process isn't working as well as it could is called:
Select one:
a. none of the choices.
b. benchmarking.
c. the 5W2H approach.
d. using quality circles.
e. a PDSA cycle.
 Asking questions about the current process in the hope that it

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