ASSESSMENT INSTRUCTIONS

1. Seek an opportunity to create a plan for developing emotional intelligence within your co-workers/students
2. Locate the following templates provided within this workbook.
   • Policies and Procedures Outline

Use this template for outlining policies and procedures relevant to organising informal opportunities and tasks. Your assessor will use this as basis for theObservation Form in the next ask.

• Emotional Intelligence Plan

Use this template for creating a plan to develop emotional intelligence within your work team.

1. Access and review at least one of your organisation's policies and procedures for each of the following:

• Organising informal opportunities for others to express their thoughts and feelings in the workplace
• Organising tasks for assisting others to understand the effect of their personal behaviour and emotions on others in the workplace

The policies and procedures accessed and reviewed for this task can include but is not limited to policies and procedures relevant to

• Scheduling
• Preparing for meetings
• Personal development plans

1. Complete thePolicies and Procedures Outline:
2. Identify the following policies and procedures documents you reviewed:

• At least one policy and procedure relevant to organising informal opportunities
• At least one policy and procedure relevant to organising tasks

1. For each identified policies and procedures, outline the following:
   • Relevant policy
   • Relevant set of procedures

• Informal Opportunities for Expressing Thoughts and Feelings in the Workplace

1. Identify at least two informal opportunities for each co-worker to express their thoughts and feelings when in the workplace

These opportunities refer to activities that occur outside of structured, formal workplace environment. These do not need to be led by an instructor or a trainer, and can include but are not limited to the following:

• Individual discussions
• Casual group discussions

1. For each informal opportunity, identify the following:

• At least two persons involved in the informal opportunity
• Expected date of implementation
• Expected outcome

1. Do not write anything on the following sections. These will be completed in the next task:

• Actual Date of Implementation
• Actual Outcome
• Tasks to Assist in Understanding the Effect of Personal Behaviour and Emotions on Others in the Workplace
  1. At least one task for assisting others to understand the effect of their personal behaviour on others in the workplace

These tasks can include but are not limited to the following:

• Individual performance reviews
• Workplace behaviour assessments
  1. At least one task for assisting others to understand the effect of their emotions on others in the workplace

These tasks can include but are not limited to the following:

• Individual check-up sessions
• Conflict management sessions
  1. For each task, identify the following:

• At least one action item
• At least one person to assign the task to
• A projected date of implementation
• At least one expected outcome

Do not write anything on the following sections. These will be completed in the next task:

• Actual Date of Implementation
• Actual Outcome

Ensure that the informal opportunities and tasks in the plan align with your organisation's policies and procedures as outlined in thePolicies and Procedures Outline.

1. Have your supervisor sign yourPolicies and Procedures Outline. This is to ensure that the identified requirements are in line with the requirements of your organisation. Their signature must be handwritten.