ASSESSMENT TASK 1

The student is required to develop a Rates Agreement for Koala Cruiselines for use in Customer Cruise Packages.

The Rates Agreement must be customisable to suit specific customers.

The Rates Agreement must cover the following points;

Rate validity dates: Rates need to be guaranteed and final

Gross (Retail) and Nett Rates: List both the gross (retail) and nett rates and the commission level percentage. Be clear - are your rates per person, per room, per vehicle?

GST: Clearly indicate if rates are GST inclusive or exclusive and any further additional charges that may apply

Contact details: Include address, phone, fax, mobile, email and website. Include specific contact details for bookings, marketing and accounts

Cancellation conditions: Explain cancellation charges based on the time cancellation occurs prior to travel. Ensure your cancellation conditions are in line with industry standards as well as meeting your operational needs

Amendment charges: Explain amendment charges based on the time amendments occur prior to travel. Ensure your amendment charges are in line with industry standards as well as meeting your operational needs

Child/Infant: Advise age ranges and then provide actual rates on your rate sheet. For example - Infant is under 2 years, child is 2 to 12 years inclusive. If you also offer discounts, such as a Seniors Discount, please also list this and the identification required

Group conditions: For example, how many days prior to the tour or accommodation booking do you require a group rooming list? What is the minimum number required to access group rates if provided?

Free of charge (FOC) policy: Stipulate that this applies to groups only and advise how many rooms need to be booked or how many passengers on tour. For example, it is usually 1 FOC for every 15 paying passengers or 1 FOC room for every 10 rooms booked

Inclusions & exclusions: For example, National Park Entry Fees, meals or room inclusions i.e. breakfast, newspaper

Minimum night stays: Ensure these are listed, if they are only over peak periods list the specific peak period dates

Minimum and maximum guest capacity on tours: Also advise any minimum numbers to make a booking

Any block out periods / seasonal rates / days not operating: These need to be advised at the time of contracting, not after the rate agreement has been issued

Bedding configuration: Also include maximum capacity per rooms and any additional bedding charges (e.g. rollaway bed)

Departure times, dates and points: Also include any specific details to assist your customers in finding your tour departure (e.g. include a map)

Payment policy & banking details: Include when the payment is due for each booking and how payments should be made. Also state that if a trade distribution partner is going to be on an account basis (for example invoiced every 30 days) that they need to complete a credit application form and a credit check will be undertaken

Any special conditions: For example, if photography is not allowed on tour or that the tour may not operate in certain weather conditions, or if it is an all-weather activity. Be careful to cover inclusions on your tour, for example guests will have the opportunity to spot whales, however sightings cannot be guaranteed

Any additional information of relevance: For example, check in/check out times, what passengers need to bring on tour, if passengers need to arrive at a set time prior to departure, what they need to wear (e.g. long pants for safety), what level of fitness they may require etc.

Damages and responsibilities: This clearly needs to state who is responsible for any damages.You may also include that you recommend that all passengers have travel insurance

On Board Rates. Rooms+ Per Person Per Night+ Room Type Bedding Configuration | Occupancy+ Retail+ Nett Standard Single Exterior+ 1 x Standard Single Bed+ 1+ 250+ 175+ Standard Single Interior 1 x Standard Single Bed+ 1+ 200+ 140+ Premium Single Exterior+ 1 x King Single Bed 1+ 350+ 245+ Premium Single Interior 1 x King Single Bed+ 1+ 300+ 210+ Standard Queen Cabin Exterior+ 1 x Standard Double Bed+ 2 (1) + 400+ 280+ (1 x Rollaway Bed)+ Standard Queen Cabin Interior 1 x Standard Double Bed+ 2 (1) + 350+ 245+ (1 x Rollaway Bed)+ Premium Queen Cabin Exterior+ 1 x Queen Bed+ 2 (1)+ 450+ 315+ (1 x Rollaway Bed)+ Premium Queen Cabin Interior+ 1 x Queen Bed+ 2 (1) + 400+ 280+ (1 x Rollaway Bed)+ Standard Family Suite Exterior+ 1 x Double Bed+ 4 (5) + 250+ 175+ 47 2 x Standard Single Bed (1 x Rollaway Bed)+ Standard Family Suite Interior+ 1 x Double Bed+ 4 (5)+ 200+ 140+City Tour+ 4hr+ Culinary+ 90 adult+ 63+ 85 child+ 59+ City Tour+ 2hr+ Special Interest+ 70 adult+ 49+ 50 child+ 35+ City Tour+ 2hr+ Walking+ 40 adult+ 28+ 30 adult+ 21+ Sport & Recreation+ 2hr+ Bike Riding/Biking+ 65 adult+ 45+ 65 child+ Sport & Recreation 3hr+ Golf+ 95 adult+ 66+ 75 child+ 52+ Sport & Recreation+ 3hr+ Animal Riding+ 95 adult+ 66+ 85 child- 59+ Sport & Recreation+ 1.5hr+ Outdoor+ 110 adult+ 77+ Adventure* * *, 110 child+ Sport & Recreation 3hr+ Trekking/Hiking/+ 95 adult+ 66+ Walking* * * 80 child+ 56+ Sport & Recreation 3hr+ Special Interest+ 130 adult+ 91+ 130 child+ Sport & Recreation+ 3hr+ Fishing+ 140 adult+ 98+ 140 child+ * 12 & Under+ * * Lunch and snack included+ * ** Snack Included+Standard Family Suite Exterior+ 1 x Double Bed+ 4 (5) + 250+ 175+ 2 x Standard Single Bed (1 x Rollaway Bed)+ Standard Family Suite Interior 1 x Double Bed+ 4 (5)+ 200+ 140+ 2 x Standard Single Bed (1 x Rollaway Bed)+ Deluxe Family Suite Exterior+ 1 x Queen Bed 4 (5) + 350+ 245+ 2 x King Single+ (1 x Rollaway Bed)+ Deluxe Family Suite Interior+ 1 x Queen Bed 4 (5)+ 300+ 210+ 2 x King Single+ (1 x Rollaway Bed)+ Standard Twin Share Cabin+ 2 x Standard Single Bed 2+ 250+ 175+ Exterior+ Standard Twin Share Cabin+ 2 x Standard Single Bed+ 2+ 200+ 140+ Interior+ Premium Twin Share Cabin+ 2 x King Single Bed+ 4+ 300+ 210+ Exterior+ Premium Twin Share Cabin+ 2 x King Single Bed 4+ 250+ 175+ Interior+ Standard Quad Share Cabin+ 4 x Single Bed (Bunk)+ 4+ 150+ 105+ Exterior+ Standard Quad Share Cabin+ 4 x Single Bed (Bunk)+ 4+ 100+ 70+ Interior+ Luxury VIP Suite+ 1 x King Bed+ 2+ 600+ 420+Amenities -All Rooms+ . Private ensuite, shower only+ . Flat screen TV+ . Telephone+ Wardrobe, desk with chair+ . Safety deposit box+ . Air-conditioning with personal controls+ . Hair Dryer+ . Iron and Ironing Board+ . Tea and Coffee Making Facilities+ . Wi-fi Available+ Inclusions+ . Complimentary Dining+ . On Board Activities+ Add-ons+ . Wi-fi Packages+ . Drink Packages+ . Specialty Dining+ . Shore Tours+Add-ons+ Wi-fi Packages+ Wi-fi Package Daily Allowance Retail- Nett+ Lite+ 10 Mb+ 10+ 7+ Standard+ 50 Mb+ 20+ Large+ 100 Mb+ 30+ 21+ Drink Package (Per Person Per Day)+ Drink Package Inclusions+ Retail+ Nett- Non-alcoholic+ Unlimited soft drinks 50+ 35+ Unlimited Tea and Coffee+ Limit 5 Mocktails+ Basic Alcohol+ Unlimited soft drinks 100+ 70+ Unlimited Domestic Beer Unlimited Standard Wine Unlimited Basic Spirits+ Limit 5 Cocktails+ Deluxe Alcohol- Excludes Marked Wines in+ 150+ 105+ Speciality Dining+Speciality Dining+ Specialty Dining Package Inclusions+ Retail- Nett- Lunch+ 50+ 35+ Dinner+ 60+ 42+ High Tea+ 30+ 21+ Shore Tours+ Category+ Duration Activity Type Retail- Nett+ Adventure+ 1hr+ Motor Boat+ 70 adult+ 49+ 70 Child*+ Adventure+ 2hr+ Special Interest+ 50 adult+ 35+ 40 child+ 28+ Adventure+ 3hr+ Canoeing/Kayaking,+ 65 adult+ 45+ Snorkeling+ 45 child- 31+ Adventure+ 10 min+ Helicopter+ 100 adult+ 70+ 100 child+ Culinary+ 1.5hr+ Masterclass. 75 adult+ 52+ 75 child+ Culinary+ 3hr+ Special Interest* *+ 190 adult+ 133+ 190 child- Culture & History+ 2hr+ Cultural Event+ 40 adult+ 28+ 40 child+ Culture & History+ 2hr+ Transfers+ 50 adult+ 35+\fTownsville+ Brisbane+ 569+ 398+ + ++ Perth+ Brisbane+ 1249+ 874+ Sydney+ Brisbane+ 499+ 349+ Adelaide+ Perth+ 799+ 559+ Melbourne+ Perth+ 1299+ 909+ Darwin+ Perth+ 2041+ 1428+ t Hobart+ Perth+ 1269+ 888+ t Cairns+ Perth+ 1749+ 1224+ t Townsville+ Perth+ 1549+ 1084+ Brisbane+ Perth+ 1249+ 874+ Sydney+ Perth+ 1249+ 874+Accommodation+ Retail Retail Nett+ Nett- Location+ Double Room King Room Double Room+ King Room Brisbane+ 149+ 149+ 104+ 104+ Perth+ 153+ 153+ 107+ 107+ Sydney+ 149+ 164+ 104- 1140 Transfers. Location Retail Nett+ Brisbane+ 30+ 21+ Perth+ 30+ 21+ Sydney+ 30+ 21+