ASSESSMENT TASK 1

The student is required to develop a Rates Agreement for Koala Cruiselines for use in Customer Cruise Packages.

The Rates Agreement must be customisable to suit specific customers.

The Rates Agreement must cover the following points;

es need to be guaranteed and final

Gross (Retail) and Nett Rates: List both the gross (retail) and nett rates and the commission level percentage. Be clear - are your rates per person, per room, per vehicle?

GST: Clearly indicate if rates are GST inclusive or exclusive and any further additional charges that may apply

Contact details: Include address, phone, fax, mobile, email and website. Include specific contact details for bookings, marketing and accounts

Cancellation conditions: Explain cancellation charges based on the time cancellation occurs prior to travel. Ensure your cancellation conditions are in line with industry standards as well as meeting your operational needs

Amendment charges: Explain amendment charges based on the time amendments occur prior to travel. Ensure your amendment charges are in line with industry standards as well as meeting your operational needs

Child/Infant: Advise age ranges and then provide actual rates on your rate sheet. For example - Infant is under 2 years, child is 2 to 12 years inclusive. If you also offer discounts, such as a Seniors Discount, please also list this and the identification required

Group conditions: For example, how many days prior to the tour or accommodation booking do you require a group rooming list? What is the minimum number required to access group rates if provided?

Free of charge (FOC) policy: Stipulate that this applies to groups only and advise how many rooms need to be booked or how many passengers on tour. For example, it is usually 1 FOC for every 15 paying passengers or 1 FOC room for every 10 rooms booked

Inclusions & exclusions: For example, National Park Entry Fees, meals or room inclusions i.e. breakfast, newspaper

Minimum night stays: Ensure these are listed, if they are only over peak periods list the specific peak period dates

Minimum and maximum guest capacity on tours: Also advise any minimum numbers to make a booking

Any block out periods / seasonal rates / days not operating: These need to be advised at the time of contracting, not after the rate agreement has been issued

Bedding configuration: Also include maximum capacity per rooms and any additional bedding charges (e.g. rollaway bed)

Departure times, dates and points: Also include any specific details to assist your customers in finding your tour departure (e.g. include a map)

Payment policy & banking details: Include when the payment is due for each booking and how payments should be made. Also state that if a trade distribution partner is going to be on an account basis (for example invoiced every 30 days) that they need to complete a credit application form and a credit check will be undertaken

Any special conditions: For example, if photography is not allowed on tour or that the tour may not operate in certain weather conditions, or if it is an all-weather activity. Be careful to cover inclusions on your tour, for example guests will have the opportunity to spot whales, however sightings cannot be guaranteed

Any additional information of relevance: For example, check in/check out times, what passengers need to bring on tour, if passengers need to arrive at a set time prior to departure, what they need to wear (e.g. long pants for safety), what level of fitness they may require etc.

Damages and responsibilities: This clearly needs to state who is responsible for any damages.You may also include that you recommend that all passengers have travel insurance

Rooms Per Person Per Night Room Type Bedding Configuration Occupancy Retail Nett Standard Single Exterior 1 x Standard Single Bed 1 250 175 Standard Single Interior 1 x Standard Single Bed 200 140 Premium Single Exterior 1 x King Single Bed 1 350 245 Premium Single Interior 1 x King Single Bed 1 300 210 Standard Queen Cabin Exterior 1 x Standard Double Bed 2(1) 100 280 1 x Rollaway Bed) Standard Queen Cabin Interior 1 x Standard Double Bed 2 (1) 350 245 (1 x Rollaway Bed) Premium Queen Cabin Exterior 1 x Queen Bed 2 (1) 450 315 (1 x Rollaway Bed) Premium Queen Cabin Interior 1 x Queen Bed 2 (1) 100 280 1 x Rollaway Bed) Standard Family Suite Exterior 1 x Double Bed 4 (5) 250 175 2 x Standard Single Bed (1 x Rollaway Bed) Standard Family Suite Interior 1 x Double Bed 4 (5) 200 140 2 x Standard Single Bed (1 x Rollaway Bed) Deluxe Family Suite Exterior 1 x Queen Bed 4 (5) 350 245 2 x King Single (1 x Rollaway Bed) Deluxe Family Suite Interior 1 x Queen Bed 4 (5) 300 210 2 x King Single (1 x Rollaway Bed) Standard Twin Share Cabin 2 x Standard Single Bed 2 250 175 Exterior Standard Twin Share Cabin 2 x Standard Single Bed 2 200 140 Interior Premium Twin Share Cabin 2 x King Single Bed 300 210 Exterior Premium Twin Share Cabin 2 x King Single Bed 250 175 Interior Standard Quad Share Cabin 4 x Single Bed (Bunk) 150 105 Exterior Standard Quad Share Cabin 4 x Single Bed (Bunk) 4 100 70 Interior Luxury VIP Suite 1 x King Bed 2 420 Additional Cost for Rollaway 100 70 BedAmenities - All Rooms Private ensuite, shower only Flat screen TV Telephone Wardrobe, desk with chair Safety deposit box Air-conditioning with personal controls Hair Dryer Iron and Ironing Board Tea and Coffee Making Facilities Wi-fi Available Inclusions Complimentary Dining . On Board Activities Add-ons Wi-fi Packages Drink Packages Specialty Dining Shore Tours Add-ons Wi-fi Packages Wi-fi Package Daily Allowance Retail Nett Lite 10 Mb 10 7 Standard 50 Mb 20 14 Large 100 Mb 30 21 Drink Package (Per Person Per Day) Drink Package Inclusions Retail Nett Non-alcoholic Unlimited soft drinks 50 35 Unlimited Tea and Coffee Limit 5 Mocktails Basic Alcohol Unlimited soft drinks 100 70 Unlimited Domestic Beer Unlimited Standard Wine Unlimited Basic SpiritsSpeciality Dining Specialty Dining Package Inclusions Retail Nett Lunch 50 35 Dinner 60 42 High Tea 30 21 Shore Tours Category Duration Activity Type Retail Nett Adventure 1hr Motor Boat 70 adult 49 70 Child" Adventure 2hr Special Interest 50 adult 35 40 child 28 Adventure 3hr Canoeing/Kayaking. 65 adult 45 Snorkeling 45 child 31 Adventure 10 min Helicopter 100 adult 70 100 child Culinary 1.5hr Masterclass 75 adult 52 75 child Culinary 3hr Special Interest " 190 adult 133 190 child Culture & History 2hr Cultural Event 40 adult 28 40 child Culture & History 2hr Transfers 50 adult 35 40 child 28 City Tour Ahr Culinary 90 adult 63 85 child 59 City Tour 2hr Special Interest 70 adult 49 50 child 35 City Tour 2hr Walking 40 adult 28 30 adult 21 Sport & Recreation 2hr Bike Riding/Biking 65 adult 45 65 child Sport & Recreation 3hr Golf 95 adult 66 75 child 52 Sport & Recreation 3hr Animal Riding 95 adult 66 85 child 59 Sport & Recreation 1.5hr Outdoor 110 adult 77 Adventure".. 110 child Sport & Recreation 3hr Trekking/Hiking/ 95 adult 66 Walking 80 child 56 Sport & Recreation 3hr Special Interest 130 adult 91 130 child Sport & Recreation 3hr Fishing 140 adult 98 140 child . 12 & Under\fPerth Brisbane 1249 874 Sydney Brisbane 199 349 Adelaide Perth 799 559 Melbourne Perth 1299 909 Darwin Perth 2041 1428 Hobart Perth 1269 888 Cairns Perth 1749 1224 Townsville Perth 1549 1084 Brisbane Perth 1249 874 Sydney Perth 1249 874 Accommodation Retail Retail Nett Nett Location Double Room King Room Double Room King Room Brisbane 149 149 104 104 Perth 153 153 107 107 Sydney 149 164 104 114 Transfers Location Retail Nett Brisbane 30 21 Perth 30 21 Sydney 30 21