Assessment Task 1: Workplace relationships and activities project Carefully read the following: You are the Customer Service Officer for IPSO Appliances. The company manufactures and distributes a range of kitchen and laundry appliances. It also has a commercial division supplying kitchen and laundry equipment to businesses. Your main duties as the Customer Service Officer include responding to general customer service enquiries and providing non-technical support. Customer Service Officer roles and responsibilities are documented in Position Description. Your Manager is the Customer Service Team Leader, and you work in a small team with five other customer services officers. Your team leader is very busy this week and has asked you to help a new staff member (customer service officer) to understand their roles and responsibilities and reporting requirements. The team leader has also asked you to explain IPSO Appliance's complaints policy and procedures and associated forms. You are required to prepare for, and meet with, the new Customer Service Officer. The meeting should last no more than 15 minutes, as you also have a busy work schedule. The Customer Service Officer will be roleplayed by your assessor and will ask you questions during the meeting. Complete the following activities: 1 Prepare for the meeting with the new Customer Service Officer: Review the documents provided to you: Position Description Customer Complaints Policy and Procedures Complaints Register Complaint Acknowledgement Letter Complaint Outcome Letter Make notes about the documents if necessary, to guide your discussion with the customer service officer. Assume that the new customer service officer will be from a different cultural background to you. Choose any culture for the new customer service officer and research differences in communication styles between that culture and language background, and your own. Send an email to your assessor The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. The email text should document the following: The culture and language you have chosen for the new customer service officer The communication styles that you will use to communicate with a person from the selected culture and language The email should ask for the place, date and time of your roleplay meeting