Assessment task 1: Worksheets Task 1A: Develop quality customer service practice Q1: List five principles or characteristics of quality customer services Q2: Why should you take the initiative to obtain information on customer needs and expectations? Q3: List three formal and three informal ways to get information on customers' needs and expectations. Q4: Discuss how you could obtain formal feedback from customers to research their satisfaction levels. Q5: What information do companies want to know about when conducting formal customer feedback? Q6: Identify two ways you could provide opportunities for staff to give you feedback on products and services. Q7: List the policies and procedures that are created to ensure quality customer service provision. Q8: Describe how you can protect your plans to ensure customer