Question: Assessment Task 2: Develop customer services policies and procedures. Prepare a report on the results of the changes you have made to the resort's customer

Assessment Task 2: Develop customer services policies and procedures. Prepare a report on the results of the changes you have made to the resort's customer service practices. Revise each document to reflect the follow-up feedback you have received. Customer service policy and procedures. Policy, compliance with legislation, roles and responsibilities, procedures, interacting with customers, dealing with difficult customers. Dealing with difficult customers

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