Assessment Task 3 Instructions as provided to students

Complete the following activities:

1. Interview applicants

You are required to conduct fair and equitable selection interviews for each of the advertised positions. For the purposes of this assessment, you will interview one applicant for each of the three advertised positions. Note that you will be required to adapt your interview technique to reflect the interviewees social and cultural background. You are required to evaluate each applicant for their customer service attitude and experience to ensure that they would fit well into the position. They should also display an attitude and aptitude that would fit well into the existing organisational culture in general, and the team in particular. During the interviews, you are required to demonstrate effective communication skills including: Speaking clearly and concisely Using non-verbal communication to assist with understanding Asking questions to identify required information Responding to questions as required Using active listening techniques to confirm understanding

2. Select successful applicants.

During and immediately following the interviews, you and the rest of the interview panel completed a report on the candidates. Use the Interview Report Template and your own experiences from the interviews to select the successful candidate for each position. You will need to describe how your selections: Are based on the selection criteria Are merit-based Adherence to equal employment opportunity principles and law Were for applicants who displayed appropriate customer service attitudes and have enough experience to fit into the position. Whether their attitude and aptitude would fit well into the existing organisational culture and will complement existing workers. Use the Interview Report Template to guide your work. When completed, submit your Interview Report to the Management Team (your assessor) and ask them for their feedback.

3. Send an email to the unsuccessful applicants (your assessor)

Inform the unsuccessful applicants of your decision and provide other appropriate recruitment information to them. Ensure that this email is sent within the timeframe set out in theRecruitment, Selection and Induction Policy and Procedures.

4. Send an email to the successful applicants

Inform the unsuccessful applicants of your decision and congratulate them on being accepted for the position. For the purposes of this assessment, you are only required to contact the successful applicant for the Qualified Cook position. Complete the Offer of Employment Template and attach that to the email. The position will start in two weeks from the date of the interview, when they will attend the induction session.

5. Take a screen shot of your folder and files.

You are required to demonstrate that you can file all of your records in a logical structure. Ensure that you have an overall folder for your work, as well as sub folders if necessary. All of the documents you have submitted for this assessment task should be correctly named and filed. The screen shot should show all the folders and documents.